Policies

Orders are delivered by courier across Egypt, typically within 2–5 business days.

Shipping is a flat fee of 50 EGP, and free on orders of 1000 EGP or more.

We call to confirm every order before dispatch.

Under Egyptian Consumer Protection Law No. 181 of 2018, you have 14 days from the date of delivery to return a piece.

Items must be unworn and in their original condition and packaging, with the invoice or order number. For hygiene reasons, earrings cannot be returned once worn.

Exchanges. Rings and other sized pieces can be exchanged for a different size within the same 14 days, subject to that size being in stock. If it is not, we will either hold your request until it is back or refund you — your choice.

Damaged or wrong items. If a piece arrives damaged, faulty, or is not what you ordered, tell us within 48 hours of delivery and we will collect it and replace or refund it at our cost.

Return costs. Return shipping is on us when the fault is ours — a damaged, faulty, or incorrect piece. For a change of mind, the courier fee is deducted from the refund.

Refunds. Once the piece reaches us and passes inspection, refunds are issued within 14 days. Money goes back the way it came: cash refunds are arranged with the courier for Cash on Delivery orders, and InstaPay payments are transferred back to the number they came from.

Cancelling. An order can be cancelled at no cost any time before it is handed to the courier — just contact us.

To start a return or an exchange, please contact us.

Cash on Delivery: Pay the courier when your order arrives.

InstaPay: Transfer the total to 01060848264 during checkout and include your reference. The order is held until we confirm the transfer.